Shipping and Returns
Delivery and Shipping:
Delivery Fees:
Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and total price of your order included.
Delivery time:
Typically, delivery occurs within 10 working days of us receiving your payment authorisation and cleared funds. In some cases the estimated delivery time frame will be longer, for example where items are made to order. From time to time the delivery of specific items will exceed our usual 10 working day delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us Risk in the products passes to you on delivery. We do not accept liability for any loss, theft or damage to the products after delivery.
Delivery methods & locations:
We work with a number of delivery partners including courier companies. Your order will be delivered to the delivery address provided by you. We deliver most products at the contries wide. In some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing. We are able to accept orders for international delivery at this time.
Delivery failure:
It is important that you verify your information is correct, especially your delivery address. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information.
Returns Policy:
If for any reason you are not satisfied with your purchase it can be returned for an exchange or refund within 30 days, no questions asked. The returned item must be in original condition and in original packaging. Our textile and jewelry products undergo detailed inspection and packaging before being sent. We guarantee to replace, replace or refund products delivered to you damaged or defective. This warranty requires that you notify us of the problem immediately. Shipping costs for returned products belong to the customer.
Incorrectly described goods:
We guarantee to exchange or refund any goods that do not match the description on our website. This guarantee requires you to inform us immediately of the problem. Shipping costs for returned goods are the responsibility of the customer.
Goods that cannot be returned:
Products that have been used cannot be returned.